IVR Systems (also known as Automated Attendant) are devices that provide voice menus for PBX, allowing callers to interact with them using the keys of their phone.
IVR systems are widely used in business to allow the caller to choose which service/department they wants to talk. However, IVR systems can provide many advantages to a company, improving the efficiency of receiving calls and customer experience when attempting to communicate via telephone.
Using engineering teams enabling the linking the major brands of telephone exchange, so it can offer the best solution to your customers at the best price and without changing the unit currently installed.
How they work :
When get a call, the IVR system picks up and plays a pre-recorded sound file. This file contains a menu of options available to the caller. Typically the options menu is the “Welcome to …., Press one for the department of administration, two sales, … etc”.
The system at the same time “listening” to the caller’s response via DTMF tones generated when the caller presses a button on his phone. Depending on the option chosen by the caller, the IVR system routes the call to its destination.
IVR System Design :
Factors such as ease of use, routing optimization, number of simultaneous channels and the quality of the recordings,future growth, service quality and flexibility must be considered buying a IVR system. A balance between performance, quality, and cost functions is the foundation of IVR system for each client project.
IVR Systems Programming :
The key phase in the implementation of IVR systems is its programming, which makes plans for routing.
Comprehensive maintenance of IVR Systems :
The maintenance of IVR systems can be a high cost to your company if it has given for a comprehensive maintenance plan.
A maintenance contract for your IVR system include replacement of parts in a guaranteed time, travel and labor charges.
IVR Systems Installation:
The installation of an IVR System is a task that requires training, experience and troubleshooting tools.